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Health Care Design Conference - 2013 Boston


About Me

Valerie graduated from Industrial Engineering at the University of Toronto in 2010, and since then has been a project lead at the Centre for Innovation in Complex Care (CICC). The CICC is a highly collaborative, interprofessional healthcare innovation hub within a network of four large teaching hospitals right in the core of downtown Toronto. At the Centre, Valerie experiments with implementing new ways to capture and display patient experience, care quality, efficiency and interprofessional team "health" in meaningful ways for frontline healthcare providers. She is a firm believer that the miracles of data visualization and infographic design can help remedy some of the strain that our current healthcare system is experiencing. In her spare time, Valerie kayak fishes - but doesn't really catch anything.

Q&A with Valerie

HxD asked speakers to tell us what inspires and drives them in healthcare and design.

« Previous Next »
  • Q1: What is your burning mission in health?

    To transform dense, brain-cramping hospital data into focused, actionable visualizations that empower frontline providers to drive positive change right at the point of care.

  • Q3: Why it inspires you?

    This piece challenges the status quo of how healthcare data is typically presented to decision-makers, and boldly underscores the importance of design in the way we interpret and respond to information. And it's over 150 years old - how awesome is that?

  • Q4: Why HxD?

    I am honored and excited to present at HxD because I will be sharing my story with an audience full of big thinkers and fearless game-changers!

  • Q4: Why should someone come to your session?

    I will take you through my experience implementing new ways of collecting and displaying performance feedback to healthcare providers in a complex medical ward.

Valerie at the Conference


CONFERENCE | Monday, March 25

The Team Scorecard Project

Many hospitals collect and report several aspects of their performance in the form of a Balanced Scorecard, a tool adopted from the consumer industry. These Balanced Scorecards provide high-level snapshots of hospital performance, which include hospital-acquired infections, surgery cancellations, length of stay in the emergency department, employee sick hours, various revenue-based measures, and more. While the Balanced Scorecard is a valuable tool for administrative staff, it is not granular enough to measure performance at the operational level, and limits the opportunity for quality improvement to be driven by those who directly provide and impact patient care on a daily basis.

The goal of this project is to create a team-level scorecard, and provide the interdisciplinary frontline care teams of doctors, nurses, pharmacists, social workers, residents, and others with relevant and meaningful information they need to be aware of to improve the care of their patients. Each department will have its own unique scorecard, with measures that reflect care quality, efficiency, the patient experience, and teamwork. The user-centered design process is playing a huge part in the development of the scorecard, as the working environment of clinicians is so complex and chaotic; they are always on their feet, running from patient to patient, and meeting to meeting. They are rarely at a desk, and their time to reflect, analyze or discuss anything other than the daily care of their patients is very limited. This project is currently being piloted across two departments at Toronto General Hospital, a large teaching hospital within the University Health Network.

"Last year's HxD conference was so amazingly inspiring, and has definitely caused me to strive harder and become more passionate about improving our healthcare system." - 2012 HxD Attendee

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Watch the 2012 HXD Conference Recap