As Principal Product Manager of Iora Health's collaborative care platform, Jess loves being part of a team building products that work for the people that use them. Her job at Iora Health has been described as "spear catcher", "cat herder", or "sh*t umbrella", depending on who you ask. She doesn't always have all the right answers, but lives to frame the right questions. Prior to joining Iora Health, Jess spent many years as a designer and front-end developer, usability consultant, product manager and creative director primarily in healthcare, education and publishing. She believes that product design happens best when the people using the product are part of the design process. Jess lives in the greater Boston area with her pulmonologist husband, daughter, son, and their dog, Lady. She holds an MFA in performance from Penn State University and a BA (in theatre) from Cornell University.